Privacy policy

Information we collect

We collect personal information that you provide to us directly, such as:

Name
Email address
Payment details (processed via third-party services such as Stripe and PayPal)
Booking details (dates, room type, etc.)

In addition, we may automatically collect data such as browsing information (IP address, device type, operating system, etc.) through cookies and similar technologies.

How we use your information

We use your information to:

Process and confirm bookings
Managing your stay
Improving our services and the customer experience
Send communications regarding bookings, special offers and updates
Complying with legal obligations

Data sharing

We do not sell your personal information. We may share your information with:

Service providers (e.g. payment systems, hosting services) who help us to operate our website and provide services.
Law enforcement authorities, where necessary, to comply with the law.

Data security

We have put in place appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

User rights

You have the right to:

Accessing your personal information
Request the correction of inaccurate information
Request the erasure of your personal data, subject to certain exceptions
Withdraw your consent to the use of your data, where applicable

To exercise these rights, please contact us using the details provided below.

Cookies

We use cookies to improve your experience on our website. You can adjust your browser settings to block cookies, but this may affect your browsing experience.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via our website or by email.

What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help the website to recognise your device and improve your browsing experience.

Types of cookies used

We use the following types of cookies:

Essential cookies: These are essential for the website to function, enabling you to browse the site and use its features.
Performance cookies: They collect information on how visitors use the website, helping us to understand which sections are most popular and to improve our content.
Functional cookies: They enable the website to remember the user’s preferences and personalise their experience.
Advertising cookies: Used to display relevant adverts based on the user’s interests and to measure the effectiveness of advertising campaigns.

Third-party cookies

In addition to the cookies we use, third parties (such as analytics and advertising services) may also place cookies on your device. We do not control these cookies, so you should consult the third parties’ privacy policies for further information.

Manage cookies

You can control and manage cookies in a number of ways:

Browser settings: Most browsers allow you to refuse cookies or delete cookies that have already been stored. Please refer to your browser’s help menu for further information.
Cookie opt-out option: You can opt out of advertising cookies using the opt-out tools available on advertising websites.

Changes to this cookie policy

We may update this Cookies Policy from time to time. We will notify you of any changes by publishing the new policy on our website. We recommend that you review this policy from time to time to keep up to date with how we use cookies.